Service calls are opened and closed in your system. Now you can also see whether it is a lot, and who has been waiting longest.
One service dashboard: the life of every call, the handling time, and open faults ordered by how long they have been waiting.
For service and support managers
If your service desk knows how many calls are open but not whether that is a lot, it is missing a trend and a target. Here you see them: average handling time, calls by team, customer and fault type, and a customer returning with the same fault.
Customer Support & Service
The problem
The service desk knows how many calls are open, but not whether that is a lot: with no trend and no target, every day looks like a fire of its own, and a customer returning with the same fault does not stand out.
The solution
One module that measures the life of a service call - from opening to closure, by type, customer and team - against the target you set. Open faults are ordered by how long they have been waiting, so the longest-waiting get handled first.
What you see
Calls, faults and downtime faults · average handling time · calls by team, customer and fault type · service metrics by team · open faults by hours open
Connect in one day. Live within weeks.
- Connect to Priority. No changes to your ERP processes.
- Choose what to measure first. Handling time, or open faults.
- Go live. Dashboards on one data warehouse, with consistent numbers across every report.
Frequently asked questions
What does the service dashboard show?
Calls, faults and downtime faults, average handling time, calls by team, customer and fault type, service metrics by team and open faults by hours open.
How long until we are live?
You connect in one day and go live within weeks. You choose what to measure first: handling time, or open faults.
Who is it for?
For service and support managers. If your service desk knows how many calls are open but not whether that is a lot, it is missing a trend and a target. Here you see them.
How do we start?
Leave your details in the form and we'll get back to you within one business day. You can also start by seeing what it looks like.
- An official Priority technology partner since 2021.
- 20+ years of experience.
- Dozens of managers make decisions through us.
“Over the course of our work together, a BI solution was built that fits our processes and our data in Priority. Elishai understands our business and operational needs well, and helps us implement solutions that fit them.”
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